Cancellation & refund policy
Cancel anytime from your account. You keep Pro access until the end of your current billing period and won't be charged again. We don't pro-rate or refund time already elapsed.
New to Pro? Within 30 days of your first charge you can ask for that charge back, once per account. It goes back to your card if you've watched under 30 minutes and haven't finished half a course; past that it comes back as FPS Lounge credit. Either way you keep Pro until the period ends and aren't charged again.
A course is refundable within 7 days of purchase if you've watched under a quarter of it. Past that it has delivered its value and the purchase is final. Accidental or duplicate purchases reported within 48 hours, while still unwatched, are refunded as FPS Lounge credit.
Cancel or move a session free until 24 hours before it starts, with a full refund. Inside 24 hours, half the fee stays with your coach and half returns to you as FPS Lounge credit. Inside 2 hours, or if you do not show up, the full fee stays with your coach. Your first late cancel is waived. If your coach cancels, you are refunded in full. School program sessions follow their agreement.
Pro refunds go back to your original payment method (typically 5–10 business days). Course refunds, and the student's share of a late coaching cancellation, are issued as FPS Lounge credit, instant, and redeemable across the platform. A coaching session cancelled 24 hours or more ahead goes back to your original payment method. We reserve the right to decline refunds in cases of abuse, for example, repeatedly subscribing, consuming content, and then requesting a refund.
Refund request or question? Email support@fpslounge.com.
